Clinically Advanced Formulas

Peptide-Powered Skincare

Visible, Proven Results

Precision Skin Technology

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Frequently Asked Questions

Find answers to common questions about our products, orders, shipping, and technologies.

Orders & support

How can I place an order?

Orders can be placed directly through our website. Simply select your products, proceed to checkout, and complete the secure payment process.

Can I modify or cancel my order after placing it?

If your order has not yet been processed or shipped, our support team may be able to assist with changes. Please contact us as soon as possible.

How can I contact the Novaglo team?

You can reach our support team through the Contact page or by emailing support@novaglolabs.com.

Do I need an account to place an order?

No account is required to place an order, but creating an account allows you to track orders and manage purchase history.

How can I track my order?

Once your order ships, you will receive a confirmation email with tracking information.

What payment methods do you accept?

We accept major credit cards and secure online payment methods available during checkout.

Shipping & returns

Where do you ship?

Novaglo currently ships within the United States only. Shipping availability and delivery options will be shown at checkout.

How long does shipping take?

Processing times typically range from 1–3 business days, followed by carrier delivery timelines depending on your location.

How can I track my shipment?

Once your order ships, you will receive a tracking link by email to monitor delivery status.

What if my order arrives damaged?

If your order arrives damaged, please contact our support team with photos and order details so we can assist promptly.

Do you offer returns or refunds?

Please refer to our Refund & Returns Policy for detailed information regarding eligibility and return procedures.

Can I change my shipping address after ordering?

If your order has not yet shipped, our team may be able to update the address. Contact support as soon as possible.

Contact us

Products FAQs

What makes Novaglo products different?

Novaglo formulations focus on regenerative technologies such as peptides, exosomes, and advanced ingredient systems designed to support long-term skin health.

Are your products suitable for all skin types?

Our formulations are designed for a wide range of skin types, but individual responses may vary depending on personal skin conditions.

How should I use Novaglo products?

Each product includes recommended usage instructions. Following a consistent skincare protocol may help support optimal results.

What technologies are used in Novaglo formulations?

Novaglo products may incorporate advanced technologies such as peptide complexes, stem-cell-derived ingredients, exosomes, and PDRN.

Can Novaglo products be used together?

Many Novaglo products are designed to work together as part of structured skincare protocols.

Are your formulations tested for quality?

Yes. Novaglo products are developed with strict formulation and quality standards to ensure consistency and reliability.

 

Still Have Questions?

If your question isn’t listed here, our team is ready to assist promptly and professionally.