Shipping Policy

Reliable, secure delivery designed to bring your Novaglo products to you safely and efficiently.

Last Updated: March 6, 2026

At Novaglo Skin Care, we are committed to providing a smooth and dependable shipping experience. Every order is carefully prepared and packaged to ensure your skincare products arrive in excellent condition.

Order Processing

Orders are typically processed within 1–2 business days after payment confirmation.

Orders placed during weekends or holidays will be processed on the next business day.

Once your order has been prepared and shipped, you will receive a shipping confirmation email that includes your tracking information.

Shipping Methods & Estimated Delivery

We offer trusted shipping options to ensure reliable delivery.

Standard Shipping
Estimated delivery within 3–5 business days

Expedited Shipping
Estimated delivery within 1–3 business days

Delivery times may vary depending on your location, carrier operations, weather conditions, or seasonal demand.

Shipping Rates

Shipping costs are calculated automatically at checkout based on factors such as:

• Shipping destination

• Order weight

• Selected shipping method

We strive to provide fair and transparent shipping rates while ensuring product safety during transit.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Tracking updates may take up to 24 hours to appear, depending on the shipping carrier.

Domestic Shipping

Novaglo Skin Care currently ships primarily within the United States.

If we are unable to ship to your location, our team will notify you and assist with possible alternatives.

International Shipping

International shipping may be available in select regions.

Please note:

• Delivery times may vary depending on customs processing.

• Customers are responsible for any customs duties, import taxes, or local fees required by their country.

Novaglo Skin Care is not responsible for delays caused by customs authorities.

Packaging & Product Care

All orders are carefully packed to protect product quality and packaging integrity during shipment.

Our team takes extra care to ensure each item arrives in the same condition it leaves our facility.

Shipping Delays

Occasionally, delays may occur due to factors beyond our control, including:

• Severe weather conditions

• Carrier service disruptions

• High seasonal shipping volume

We appreciate your patience should any unexpected delays occur.

Lost or Stolen Packages

If a package shows as Delivered but cannot be located, we recommend:

• Checking with neighbors or building management

• Contacting your shipping carrier directly

While Novaglo Skin Care is not responsible for packages lost or stolen after confirmed delivery, our team will gladly assist in opening a carrier investigation if needed.

Incorrect Shipping Information

Please ensure that your shipping address is accurate at checkout.

Orders shipped to an incorrect address due to customer error may not be eligible for reshipment or refund until the package is returned to us.

Need Assistance?

If you have questions regarding your shipment or need assistance with an order, our support team is here to help.

Please contact us through our Contact page, and we will respond as soon as possible.