Privacy Policy
Privacy & Data Protection
At Novaglo, protecting your privacy and personal information is a priority. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.
By using our website, you agree to the collection and use of information in accordance with this policy.
Information We Collect
When you interact with our website, we may collect certain information necessary to provide our services and improve your experience.
This may include:
• Personal information such as your name, email address, phone number, and shipping details
• Payment and transaction information required to process purchases
• Device and browsing information such as IP address, browser type, and pages visited
• Communication details when you contact our support team
This information helps us provide secure transactions, order fulfillment, and better customer support.
How We Use Your Information
The information we collect is used to operate and improve our services, including:
• Processing and fulfilling your orders
• Providing order confirmations and shipping updates
• Responding to customer service requests and inquiries
• Improving website functionality and user experience
• Preventing fraud and maintaining website security
• Sending relevant updates or promotional communications (when you opt in)
We only use your information for legitimate business purposes related to operating our store and supporting our customers.
Payment Security
All payments processed through our store are handled by secure third-party payment providers. Novaglo does not store or have direct access to your full payment card details.
These providers follow strict security standards to ensure your financial information remains protected.
Cookies & Website Analytics
Our website may use cookies and similar technologies to improve browsing experience and analyze website performance.
Cookies help us understand how visitors use our site, allowing us to optimize functionality and deliver a smoother shopping experience.
You may disable cookies through your browser settings at any time.
Third-Party Services
We may work with trusted third-party service providers to support website operations, including:
• Payment processing providers
• Shipping and fulfillment partners
• Website analytics platforms
• Customer support tools
These services only receive the information necessary to perform their functions and are required to maintain confidentiality and security.
Data Protection
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, misuse, or disclosure.
While no online system can guarantee absolute security, we take every reasonable step to ensure your information remains protected.
Your Rights
Depending on your location, you may have the right to:
• Request access to the personal data we hold about you
• Request correction or deletion of your information
• Withdraw consent for marketing communications
• Request information about how your data is used
If you wish to exercise any of these rights, please contact us using the details below.
Updates to This Policy
Novaglo may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with the revised effective date.
Contact Us
If you have questions regarding this Privacy Policy or how your information is handled, please contact our support team through our contact page or the information below:
Phone number: (855) 668-2456
Email: support@novaglolabs.com
Our team will be happy to assist you.