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Shipping policy

Novaglo Labs Shipping Policy

Last Updated: 4/16/2026

At Novaglo Labs, we know fast, reliable shipping is part of a premium skincare experience. This Shipping Policy explains how we process and ship orders placed through novaglolabs.com.

1. Processing Times

  • Most orders are processed and shipped within 1–2 business days (Monday–Friday, excluding holidays).

  • Orders placed after our daily cutoff or on weekends/holidays will begin processing on the next business day.

  • During peak periods (product launches, promotions, holidays), processing times may be slightly longer.

You will receive a shipping confirmation email with tracking information as soon as your order leaves our facility.

2. Shipping Methods and Carriers

We primarily ship within the United States using:

  • FedEx 2Day (our standard method for most orders)

  • USPS for select shipments, including certain local deliveries and PO Box addresses

From time to time, we may determine that an alternative service (such as UPS, DHL, or comparable carriers) is better suited for your shipment based on destination, speed, reliability, or operational considerations. In those cases:

  • We reserve the right to ship your order via another carrier or service level of comparable or better speed at our expense, without additional cost to you.

  • Your shipping rate at checkout will not increase due to such changes; we simply upgrade or adjust the carrier/service on our side.

Unless otherwise noted at checkout:

  • Most orders will ship via FedEx 2Day, which typically delivers within 2 business days from the ship date, depending on destination and carrier conditions.

  • Some orders may ship via USPS (e.g., USPS Priority Mail) or an alternative carrier where it offers the most efficient service for your address; these services typically deliver within 2–5 business days from the ship date.

3. Estimated Delivery Timeframes

Estimated delivery times shown at checkout are based on carrier guidelines and our typical processing times; they are not guaranteed delivery dates.

Typical timelines:

  • Express services (such as FedEx 2Day or a comparable UPS/DHL service): approximately 2–3 business days from the ship date for most U.S. addresses.

  • Standard services (such as USPS Priority Mail or comparable options): approximately 2–5 business days from the ship date.

Actual delivery times may vary due to:

  • Weather

  • Carrier delays or service disruptions

  • Holidays and peak shipping seasons

  • Incomplete or incorrect addresses

Once a package is handed off to the carrier, transit time is outside of our direct control.

4. Shipping Rates

Shipping rates are calculated at checkout based on:

  • Order value

  • Shipping method selected (when options are offered)

  • Delivery address and carrier rates

From time to time, we may offer free shipping or discounted rates as part of promotions or on orders above a certain value. Any such offers will be clearly stated on the Site or at checkout.

5. Shipping Restrictions

  • We currently ship to addresses within the United States (update if you add international later).

  • We cannot ship to freight forwarders or known package reshipment services without prior approval.

  • For security and fraud‑prevention reasons, we may decline or cancel orders when the shipping information is incomplete, unverifiable, or suspicious.

If an order is canceled for any of these reasons, any payment captured will be refunded to the original method of payment.

6. Address Accuracy and Delivery Issues

Please double‑check your shipping address at checkout. You are responsible for providing a complete and accurate delivery address.

Novaglo Labs is not responsible for:

  • Packages delivered to an incorrect address entered at checkout

  • Packages that are lost or delayed due to address errors, carrier issues, or circumstances beyond our control

  • Refused, unclaimed, or returned‑to‑sender packages due to incorrect address, access issues, or failure to retrieve the package

If a package is returned to us due to an incorrect or undeliverable address:

  • We can reship it to a corrected address once it arrives back at our facility, subject to additional shipping charges; or

  • At our discretion, we may treat it as a return under our Return & Refund Policy (for unopened items) and refund the product cost minus original shipping.

7. Tracking Your Order

Once your order ships, you will receive an email with:

  • Carrier name (e.g., FedEx, USPS, UPS, DHL)

  • Tracking number

  • Link to track the package on the carrier’s website

Tracking updates are provided by the carrier and may take up to 24 hours to begin displaying movement after the label is created.

If tracking shows a package as delivered but you have not received it:

  • Check with household members, building management, or neighbors

  • Look around common delivery locations (porch, side door, mailroom, parcel lockers)

  • Contact the carrier directly for further assistance

You can also reach out to us and we’ll do our best to help coordinate with the carrier.

8. Delays, Lost, or Damaged Shipments

While most orders arrive smoothly, shipping issues can occasionally occur.

  • Delays: Carrier delays (weather, operational disruptions, peak season volume) are outside of our control; we cannot guarantee delivery by a specific date.

  • Damaged packages: If your order arrives damaged, please follow the steps outlined in our Return & Refund Policy so we can assist with a replacement or resolution.

  • Lost in transit: If tracking has not updated for an extended period or appears stuck, contact us and the carrier; we may open a trace or claim depending on the situation.

We evaluate lost or severely delayed shipments on a case‑by‑case basis and will work with you to find a fair solution.

9. Changes to This Shipping Policy

We may update this Shipping Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

Your continued use of novaglolabs.com and placement of orders after changes are posted constitutes your acceptance of the revised policy.

10. Questions

If you have any questions about shipping or need help with a specific order, please contact us:

  • Email: <support@novaglolabs.com>