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Returns & Refunds

Clear, transparent policies designed to protect product quality and ensure a fair customer experience.

Last Updated: March 06, 2025

At Novaglo Skin Care, we stand behind the quality of our products and aim to provide a smooth and trustworthy shopping experience. Please review the policy below regarding returns, refunds, and product concerns.

Returns & Exchanges

Due to the hygienic nature of skincare products, we are unable to accept returns on items that have been opened or used.

If you receive an unopened product and wish to request a return, please contact our support team within 7 days of delivery. Returned items must be:

  • Unused and unopened

  • In their original packaging

  • In resalable condition

Once approved, return instructions will be provided by our team.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

When contacting us, please include:

  • Your order number

  • Photos of the product and packaging

  • A brief description of the issue

After review, we may offer one of the following solutions:

  • A replacement product, or

  • Store credit for the affected item

All resolutions are provided at the discretion of Novaglo Skin Care.

Refund Processing

If a return is approved and the item is received in acceptable condition, your refund will be processed to the original payment method.

Please allow 5–10 business days for the refund to appear, depending on your payment provider.

Shipping fees are non-refundable unless the return is due to an error on our part.

Order Accuracy

Before completing your purchase, please ensure that:

  • The products selected are correct

  • The shipping address is accurate

  • Your contact details are up to date

Novaglo Skin Care cannot guarantee changes once an order has been processed.

Order Cancellations

Orders may only be canceled before they enter fulfillment.

Once an order has been processed or shipped, it can no longer be canceled.

Shipping Issues

After a package is handed to the shipping carrier, delivery timing is managed by the carrier.

If you experience issues such as delays or lost shipments, we will gladly assist you in contacting the carrier and initiating an investigation where possible.

Need Assistance?

If you have questions about a return, refund, or product concern, our support team is here to help.

Please contact us through our Contact page, and we will respond as soon as possible.